Contact Us
This page tells you how to reach the editorial team at Real Money Online Casinos, what we can help with, and what we can't. We research and review US online casinos — we don't run one, hold player funds, or have access to anyone's casino account. If your issue is with a casino operator, the fastest route is almost always that operator's support desk first, then its licensing regulator. Everything below explains how to do that properly.
How to reach the editorial team
Email is the only channel we operate, and it reaches a person rather than a ticketing bot.
- General questions, corrections and feedback: [email protected]
- Who reads it: our editorial team, including Nina Parker, who maintains the casino comparisons on this site
- What to include: the page you're asking about, the casino name, and the date you saw the information. Screenshots of terms help more than paraphrases.
We aim to reply to genuine reader mail, but we can't promise a response time and we don't staff a phone line or live chat. If you send us account credentials, card numbers or copies of ID documents, we will delete them unread — we have no use for them and no secure way to hold them.
What we can help with — and what we can't
| We can help with | We can't help with |
|---|---|
| Explaining how a bonus, wagering requirement or cashout limit works | Opening, closing, unlocking or accessing your casino account |
| Correcting an out-of-date offer or term on one of our pages | Releasing a held withdrawal or overturning a confiscated balance |
| Pointing you to the right regulator or complaints route | Acting as an adjudicator between you and an operator |
| General questions about KYC, payment methods or state availability | Confirming whether a specific person is eligible to play in a specific state |
| Feedback on a casino you've used, which informs future research | Providing gambling, tax, legal or financial advice |
How this site makes money
Real Money Online Casinos is free to read because some of the casino listings on this site are commercial. If you follow a link and sign up, the publisher may earn a commission. That arrangement pays for the research; it does not buy a position, a rating or a favorable write-up. Ratings on this site are editorial opinions formed from published terms and operator information — they are not customer-review scores, and they are not the result of anyone on our team depositing or playing.
If you believe a listing is inaccurate or a rating looks unjustified, say so by email. Corrections are the single most useful thing readers send us. Our commercial terms are set out in full in our terms and conditions, and you can read more about the team on our about page.
Reporting a problem with a listed casino
Readers most often write to us about withdrawals: money requested, verification demanded, and then silence. Before you contact anyone, work through this sequence — it resolves the majority of cases and creates the paper trail you need if it doesn't.
- Read the bonus terms attached to your deposit. Most held withdrawals trace back to an unmet wagering requirement, a maximum bet breached while a bonus was active, an expired bonus, or a cashout cap on winnings from free spins or a no-deposit offer.
- Complete verification in full. Operators licensed to serve US players must verify identity. Expect government photo ID, proof of address, and where larger sums are involved, source-of-funds documents such as bank statements or pay records. Incomplete KYC is the most common cause of delay.
- Raise a formal complaint with the operator in writing. Ask for a reference number and a written decision. Keep every email.
- Escalate to the regulator. In states with legal online casino gaming, the state gaming regulator or gaming control board handles player complaints against its licensees. Complaint routes exist only where the operator is licensed by that state.
- Tell us what happened. We can't force an outcome, but patterns in reader mail shape what we flag on our comparison pages.
Questions about the casinos we rank
Most contact mail references one of the listings above, so here is the context we're usually asked for. Every figure below is an advertised headline offer, not a guaranteed payout — check the current terms on the operator's own site before depositing, because promotions change.
Raging Bull
Our highest-rated listing at 10.0, and the one readers email about most, largely because of the headline size: 410% up to $10,000 plus 50 free spins. Match percentages that large are almost always paired with heavy conditions — a substantial wagering requirement, a maximum bet while the bonus is live, and often a cap on what can be withdrawn from bonus winnings. The limitation is exactly that: the advertised $10,000 ceiling is reachable only by depositing a very large sum, and the effective value for a typical deposit is far smaller than the number suggests. Read the wagering multiple and the cashout limit before you judge the offer.
Magician Bet
Rated 9.7, and on this page for a different reason: its 101% No Wagering offer. No-wagering bonuses are the easiest type for a reader to evaluate, because winnings are not locked behind a playthrough multiple. That makes it the listing we point people to when they write in confused by wagering math. The trade-off is scale — 101% is modest next to the triple-digit matches elsewhere in the list, and no-wagering offers usually carry tighter maximum-bonus caps and shorter expiry windows. Smaller and clearer, rather than larger and more conditional.
Slots of Vegas
Also rated 9.7, with a 375% bonus plus 50 free spins on Cash Chaser. The free-spin portion is tied to one named slot, which matters: spins restricted to a single title can't be moved to a game you prefer, and winnings from spins commonly carry their own cashout ceiling separate from the deposit match. Worth understanding before you claim it, rather than after.
Uptown Aces
Rated 9.4, advertising 600% for new players — the largest percentage in this list. A high multiplier is not the same as a high value; what decides that is the maximum bonus amount, the playthrough, and whether table games contribute to wagering at a reduced rate or not at all. Readers who play blackjack or roulette should check game-contribution rules here especially closely.
The rest of the list at a glance
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.3 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.2 |
| BetUS | 200% up to $4,000 for new players | 9.1 |
| Amazon Jackpots | 4 posters, 40 free SC and a bonus wheel for $20 | 8.9 |
| Slots and Casino | 500% up to $2,500, across three deposits | 8.8 |
| Bets.FM | 225% deposit bonus up to 1 BTC plus 225 free spins | 8.6 |
Note the different currencies in that table. Offers quoted in SC refer to a sweepstakes-style virtual currency rather than dollars, and one listing quotes its cap in bitcoin. Those are structurally different products with different redemption rules, so compare like with like rather than comparing headline numbers.
Money questions we're asked most
We can explain how casino money generally moves in the US, though we can't confirm what any individual operator will do with your specific transaction.
- Cost to take part: registering an account is normally free. Minimum deposits to trigger a welcome bonus are commonly in the $10 to $25 range, and a bonus that requires a deposit is never free money — your own stake is at risk.
- Paying in: debit cards are the most widely accepted method for US players. Credit card acceptance varies by issuer and by state, and some banks decline gambling transactions outright. ACH bank transfers, online banking transfers and prepaid options are common; e-wallet and PayPal availability depends entirely on the operator and the state.
- Getting paid: withdrawals usually return by the method you deposited with where that's possible, or by ACH, bank transfer or check. Card refunds typically take a few business days once approved; ACH is similar; checks are slowest.
- The delay that catches people out: most operators apply an internal pending or review period before a withdrawal is sent. Advertised speeds describe processing after approval, not the total wait.
- Fees and limits: expect minimum withdrawal amounts, weekly or monthly maximums, and occasional fees on certain methods or on repeat withdrawals within a period. Check these before you deposit, not when you try to cash out.
What's actually on offer at these sites
If you're writing in to ask what a listing covers, the categories are broadly consistent across the operators above:
- Slots — the largest category, ranging from low-volatility games that pay small and often to high-volatility titles with long dry runs. Published RTP figures describe long-run theoretical return, not what any session will do.
- Progressive jackpots — pooled prizes that grow until won, usually with a lower base RTP and often requiring a qualifying bet.
- Table games — blackjack, roulette and baccarat, typically in multiple rule variants. These frequently contribute little or nothing toward bonus wagering.
- Live dealer rooms — real dealers streamed in real time, with table limits set per room. Availability varies by state and by operator.
- Mobile play — browser-based play is near-universal; dedicated casino apps are not, and app availability often depends on your state.
Games are supplied by third-party software providers and outcomes are determined by random number generators, which licensed operators are required to have independently tested. No configuration of games changes the underlying house edge.
The other products these operators run
Several brands on this page are not casino-only. BetUS, for instance, is known for sportsbook wagering alongside its casino floor, and sports betting works differently in ways that matter for bonuses: odds restrictions replace game-contribution rules, and a sportsbook bonus rarely transfers to casino play or counts toward casino wagering. Some listings also operate poker rooms, racebooks or sweepstakes-style card products. Where a brand offers several verticals, promotions are usually wallet-specific — a casino bonus stays in the casino. If you're contacting us about a cross-product bonus problem, tell us which product the offer belonged to, because that usually explains the outcome.
Who may play, and under what rules
US online casino law is split between federal statute and individual states. There is no single national license: legal real-money online casino gaming exists only in the states that have passed legislation for it, and operators there are licensed and supervised by that state's gaming regulator. Accepting sign-ups from US residents is not the same thing as being authorized to serve them — verify a site's licensing status for your own state before depositing.
The baseline requirements you should expect:
- You must be 21 or over to use this site's content and, in most US jurisdictions, to gamble online.
- Regulated operators must verify your identity and, in many cases, your physical location within a permitted state at the time you play.
- Sweepstakes and social casino products operate under a different legal model from state-licensed real-money casinos, with different redemption rules and different consumer protections.
- Gambling winnings are generally taxable income in the US. We don't give tax advice — speak to a qualified professional.
Licensed operators are also required to offer player-protection tools: deposit and loss limits, session reminders, cooling-off periods and self-exclusion. If gambling has stopped being entertainment, our responsible gambling resources list the support organizations and blocking-software options available to US players. If you're contacting us because you're struggling, please use those services first — they can act immediately and we can't.
A note on scope
This site covers US online casinos. We also publish material on markets outside the US, including UK casinos outside GamStop, but those pages follow different rules and different regulators, and nothing there should be read as guidance for US players.
Offer details on this page were checked on Sep 26, 2026. Promotions, bonus terms, payment options and state availability change without notice, and the operator's own terms always take precedence over anything summarized here. If you spot something that has moved since we checked it, email us — we'd rather hear it from you than leave it wrong.